- Appointment requests open weekdays from 8am 🕗 (except Bank Holidays).
- A GP 👩🏾⚕️ usually replies within 5 hours.
- You’ll receive advice, a prescription 💊, or be contacted about an appointment.
- We respond to most admin requests 📰 the same day.
Appointments FAQ
- How do I make an appointment?
- How do I make an urgent appointment?
- Can I call you to make an appointment?
- Who will see me?
- How do I cancel or change an appointment?
- Help when we are closed
- Help with your appointment
- Enhanced Access
How do I make a doctor or nurse appointment?
Request your appointment online. We’ll get back to you the same working day.
- 📱Request online – even for same-day needs.
- 🤳Keep your phone with you – we’ll usually reply within a few hours.
- ✒️Give full details to help us triage quickly.
No need to call unless you don’t hear from us within 24 hours.
How do I make an urgent appointment?
Still request online. We prioritize urgent same-day requests.
Can I call you to make an appointment?
Help us help others – submit your appointment request online. If you call, the receptionist will just fill out the same form with you over the phone. Reducing calls means that receptionists can spend more time with patients who need more help.
Who will see me?
Depending on your need, you might see:
- GPs or trainee GPs 👩⚕️
- Nurses or Advanced Nurse Practitioners 👩⚕️
- Physiotherapists 🦴
- Pharmacists 💊
- Physician Associates 👨⚕️
- Mental Health Nurses 💬
Appointments are by phone 📞, face-to-face 👥, or video call 🎥.
How do I cancel or change an appointment?
Cancel:
- Use your NHS App.
- Call us: Rushey Green 020 7138 7150 or Baring Road 020 8857 5682.
- Use the cancellation link in your text reminder 📱
Change:
- Message us online with at least 24 hours’ notice.
If you need help when we are closed
Use NHS 111 online or call 111 for urgent medical advice.
Call 999 🚑 in an emergency.
If you need help with your appointment
Please tell us if:
- You prefer a particular doctor or nurse 👩⚕️👨⚕️
- You need an interpreter 🗣️
- You need help with access ♿
- You need a home visit 🏠. Home visits are for patients who can’t ever leave the house for any reason.
Enhanced Access
Non-urgent advice: Enhanced Access Service: Weekday Evening and Saturday Appointments
We are working with Sevenfields Primary Care Network to deliver extra appointments to see patients face-to-face. These appointments are available on weekday evenings and Saturdays.
For more information, see here.
For more information, see here.